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PRIVACY
Policy
Combining the finest blend of luxury and comfort, UrjaSmart Automation Pvt. Ltd. is a leading provider of Smart Home Automation services. With the latest technology available, home automation has hit homeowners with force. Millions of people are enjoying the confidence, control, and convenience that home automation brings. We have a wide variety of home automation options available for you. You can scan your property with video cameras, lock or unlock the doors, and turn on or off the lights from anywhere in the world. We are committed to ensure an enriching customer experience and serve a niche audience.
We provide smart resolutions and magnify the experience of services for smart Automation for the Home, Business, Hospital, and Hotel niche. Founded in 2020, and still evolving, bringing forth ingenious automation solutions for end-to-end technologically advanced automation solutions at its home base in the USA. Proudly serving and taking the smart home automation to another new level of style, safety, and comfort, Urja Smart has earned an impressively large client base from the USA and Canada in Home, hospital, Office, Hotel segments individually. Urja Smart is internationally certified and holds high safety standards to meet the expectations of our users. We go the extra mile in delivering the best cutting-edge experience of technology as per our customer’s needs.
The privacy practices of Urja Smart is concerning the information we collect from you, including information collected via our products, services, and the websites and apps that link to the Privacy Policy. In this Privacy Policy, we discuss the types of information we collect from our users and describe how we collect it, how we use it, and the options you have to manage or restrict the collection and use of your personal information. Please note that when we talk about personal information in this Privacy Policy, we mean information that relates to an identified source.
If you have additional questions or require more information about our Privacy Policy, feel free to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information they share. This policy does not apply to any information collected offline or via channels other than this website.
To provide you the best shopping experience with our products and services, we collect several types of personal and non-personal information. Personal information is the type of information that is used to identify you online or in some instances this information is linked back to you. If you contact us directly, we may ask you to provide additional information about you such as your name, email address, phone number, or the message, or attachments you may send us, and any other information you may choose to provide.
Or, when you register an account with us, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number etc. While we strive to use commercially acceptable means to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. You can help protect your information by creating a strong password to access your online account and by accessing your account only through a personal computer or device, as opposed to public computers or public means.
We only collect the personal information that you share and provide to us. For instance, while registering yourself on the Urja Smart Smart Home Automation website, you may provide to us your information such as your name, address, phone number, email address, and a credit card or other payment information. When you shop from our website, we collect the basic information about you and the product you purchase with us. And in a same way, during any of your interactions with our technical support team or customer executive, you may also be asked to provide additional information about the usage of the particular product which might include your personal experience with the product itself.
If you choose to post any comments or content on Urja Smart Home Automation Website, you should be aware that any personally identifiable information you provide there may be read, collected, or used by third parties. We shall not bear any responsibility of the information you submit us and we cannot guarantee that third parties have not made copies of or will not use such information in any way.
We understand that you care about how information about you is collected and used. We respect your privacy and we are committed to protecting the personal information that you share with us. At Urja Smart, one of our main priorities is the privacy of our visitors. We are committed to providing you with a high-quality shopping experience for your security and privacy. We respect the privacy of our users and protect their information and we strive to prevent unauthorized access or disclosure of any information provided to us. This Privacy Policy document describes our policies and practices concerning your personal information and how we use it.
Urja Smart may collect and use your personal information for following purposes:
- To complete your purchase transactions and deliver products to you
- To allow us to better service you in responding to your customer service requests
- To personalize your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested
- To administer a contest, promotion, survey or other site feature
- We use third-party service providers to serve ads and/or collect data on our behalf across the Internet and sometimes on our Websites. Some of these service providers may collect information about your visits to our Websites, and your interaction with our products and services to tailor marketing messages on our Websites and other sites, or to trigger real time interaction, customize our Websites, or enhance your profile. Some of these service providers may be able to collect personal information that you share with our Websites via a web form automatically and before you press a submit button; and they may be able to use information from your visits to our Websites to send marketing messages to you in a way that may personally identify you. This information is collected through the use of a cookie, a JavaScript tag, and/or pixel, which is industry-standard technology used by most major web sites.
- We do not share your e-mail address with any third-party solicitors
- When you place an order with us, you will receive confirmation e-mails and, in some cases, a follow-up e-mail asking to rate your experience
- Your order information, including e-mail address, may be retained to provide safety or security notifications regarding a product you’ve ordered
- We may use your e-mail address to notify you that your cart is abandoned before completing an order or of any updates or changes to your account, our privacy practices, or our terms of service
- If you have opted-in to receive our email newsletter, you periodically get product, solution and sale alert emails from us. If you would no longer like to receive promotional e-mails or electronic notices from us, you can simply opt-out of this
- If you have not opted-in to receive electronic newsletters, you will not receive these electronic communications. Visitors who register or participate in other Website features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our electronic communications list and receive electronic communications from us
- If you have subscribed to any forums and/or topics, you will receive emails from us when someone posts in the sections you've subscribed to. You may unsubscribe by clicking the Unsubscribe link on the associated topic.
Marking new improvements in our journey towards serving our customers, we may use the information that you provide in responding to your service requests which enables us to contact you in response to your requests for product information and support.
There Could Be Other Few Instances Where We Can Use The Information:
- To register your system. Note that we often first receive our end users’ information through the registration of our systems which is often facilitated by the end user’s authorized installation contractor,
- To improve our products and services,
- For processing orders, warranty claims and payments from our users, dealers ,and distributors,
- For promotions, contests, surveys, or similar features,
- Conducting market research about our users to improve our marketing campaigns, content on our Sites, and display personalized ads to you on the internet, including by using services provided by our service providers as described above,
- Allowing technical support personnel or your registered independent dealer to remotely troubleshoot problems with your network or other control systems,
- Contacting you by telephone to discuss your account or respond to requests and questions,
- Sending periodic emails. We may use email addresses provided to us to send information and updates pertaining to accounts, purchases, or products. It may also be used to respond to inquiries and requests. If you opt-in to our mailing lists, you will also receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like, and
- For other purposes based on your consent.
To understand how our visitors and customers as a group use the resources provided on our sites and improve our products, we may also share aggregated, non-personally identifiable information publicly and with our partners. We are committed to comply with applicable laws, and where required we will always obtain your consent to the use of your personal information. Other processing of your personal information outside of a consent requirement in law will be solely for our legitimate interest.
Your personal information and project data files are stored on the dedicated servers of the companies we hire to provide us with processing and storage services. Urja Smart continuously evaluates threat and vulnerability data to further understand cyber-security risk. Based on available information, we may adjust its approach to further defend your data.
Being a leader in Smart Home Automation, Urja Smart understand the responsibility of data we carry for our customers. We take precautions including industry-standard administrative, technical, and physical measures that are designed to safeguard the personal information collected from visitors and customers against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. When you enter personal information on our forms, we encrypt this data using SSL or other technologies. These technologies are designed to protect the confidentiality of your personal information when it is transmitted over the Internet.
- Orders placed on our Websites are secure. Our web servers are equipped with industry standard data encryption technology that enables anyone using an HTTPS-compatible browser (such as Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge) to send and receive data from our servers in encrypted form
- All of our Internet hardware is maintained in secure facilities accessible only to authorized Urja Smart employees and representatives
- Most browsers give an indication that you have a secure connection by showing a closed lock in the address bar at the top of the browser window
- If you get a security error, it may be that you have an incompatible browser or you are behind a firewall that does not support encrypted transmissions. You may need to contact your ISP or system administrator to resolve these problems
Focusing on improving the user’s experience with our website, Urja Smart can track the customer’s interactions with us and may gather information shared during the process. The Cookies, web links, web beacon, pixel tags and other generally used tools will be explained below the document. Some of these tools play an important role in the functionality of our Sites, while others help us make your visit to our Sites more efficient by providing you with a customized experience and recognizing you when you return. Urja Smart maintains its own pages on many social networking sites, and we may also collect information from you when you interact with our social networking pages.
Cookies are small bits of data (information) stored as plain text files on a user's computer through the website browser. Cookies are also called HTTP Cookies because they can be transmitted only through HTTP.
Cookies are necessary so that most websites work properly. A basic website can function without serving cookies, but most websites need some cookies stored on the user's computer so that the website remembers the user's language preference and other preferences.
Types Of Cookies
There are multiple types or categories of cookies:
- Session Cookies Session Cookies are temporary cookies stored in the user's browser memory just until the browser is closed. When the browser is closed, these cookies are deleted.
- Persistent Cookies Persistent Cookies are cookies that have an expiration cookies.
When you visit the Sites, UrjaSmart may place ‘cookies’ on your device which allows us to compile information about sites usage and to recognize you when you visit the sites again. In addition, we use pixel tags ‘tiny graphic images’ to tell us what parts of our sites our users have visited, or to measure the effectiveness of searches performed on our sites.
Pixel tags also enable us to send email messages in a format that is of interest to our users. If you provide us with your personal information, such as your email address, we may associate our cookies and tags with that information.
Like many other companies, we use third-party partners to analyze the data you provide us or we can collect the data about your browsing behavior when you visit our website. Our website may include tracking technology from Google Analytics, and other similar technologies. This tools provide us with analytical information, reports, and analysis about the use of our sites and may record the internet protocol (IP) address used to connect your device to the Internet, the type of device and operating system you are using, your general geographic information, as well as events that occur within our Site, such as the page that led you to our Sites, how often you visit pages within our Sites, and other data related to the use of our Sites. We may also use few other tools to create more focused experiences for our customers or marketing messages to help serving the content that is relevant to you.
If you wish to avoid the use of any of these analytics services on our sites, you may use any mechanisms provided by our analytics providers and/or actively manage the settings on your browser or mobile device to delete or disable cookies and other tracking/recording tools. In addition, certain jurisdictions require companies to provide the ability for users to refuse the use of certain types of cookies that are not strictly necessary to the functionality of the site; accordingly, we have modified our Sites to enable such users to opt-out of the placement of cookies that are not strictly necessary to the functionality of the Sites.
In some of our email messages, we use a ‘click-through URL’ linked to content on the sites. When a user clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked this way, simply avoid clicking text or graphic links in our email messages.
We do not sell, license or otherwise disclose any of your personally identifiable information to third parties for their direct marketing purposes without your affirmative consent to such disclosure.
We may use or disclose your personal information or communications to do things such as: comply with the law or respond to lawful requests or legal process; protect the rights or property of us, our agents, members, customers and others including to enforce our agreements, policies and terms of use; respond to emergencies; initiate, render, bill and collect for products and services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government requirement.
We may share non-identifiable information or information aggregated in a form that does not directly identify you for purposes such as conducting market or traffic flow analysis, and to produce or facilitate production by others of business and marketing reports to share with third parties.
This Privacy Policy was updated on September 7, 2021. We may update the Privacy Policy at any time in our sole discretion. When the policy will be further updated, an updated copy of the policy will be made available on the Websites for your convenience. This Privacy Policy applies only to information collected by us. The Websites may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of any other websites. We encourage you to be aware when you leave the Website and to read the privacy policies of other websites that collect your personal information.
For questions regarding our Privacy Policy, please contact our customer care via email at support@urjasmart.com.