RETURN POLICY FOR URJASMART.com

You can return the product within seven days from product delivery for an exchange. If you're not satisfied with your purchase, you may return or exchange the unused item in its original condition. This policy states that you must return the bought product in the same condition as the new one, unused and without any damage to its original packaging. The product must not have any damage or use sign or it may not be returned.

Return will be processed if:

- It is determined that the product was not damaged while in your possession,

- The product is not different from what was shipped to you,

- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to us and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at: 844-77-46047 or, email: support@urjasmart.com.

We offer exchanges for orders damaged in transit or if you have received incorrect item(s). In case of a damaged package/ incorrect item(s), please contact us within 3 days of receipt of the order along with a photograph of the product. Our support team will enquire about the product via video call. Once your request is approved, our courier partner will collect the product from you. Please note that to be eligible for a return, you must return the item(s) unused within the 7 business days and in the same condition that you received it, in its original packaging, along with the invoice. Our courier partner will collect the order from the address provided by you and will get it back to us.

Refunds shall not be provided if:

- The products are returned in a used or damaged condition.

- The products are not faulty or damaged.

- Incorrect or outdated delivery address. Incorrect address format including any form of a PO Box address.

- After 3 failed delivery attempts by our respective courier agent.

- Package refused by recipient.

Or, in case your product is not damaged and you still want to exchange it. You can get in touch with our customer support and the same process for the exchange will be followed. Your request for the exchange will be confirmed via email and once our team approves your request after a detailed enquiry, our courier partner will pick up the product from the delivery address.